Refund & Cancellation Policy
Clear terms for when things don't go as planned. We keep it simple, transparent, and fair.
Gold purchases are final
Once you complete a gold purchase, the transaction is final. Gold is allocated to your account immediately and held in insured vaults. You cannot cancel a purchase after completion.
Payment failures
If your payment fails after initiation but before gold allocation, the amount is automatically refunded to your original payment method within 5-7 business days. No action is required from you.
Incorrect transactions
If you believe a transaction was made in error (wrong amount, unauthorized access), contact us within 24 hours at support@goldplus.app. We will investigate and reverse the transaction if verified.
SIP / Auto-Savings cancellations
You can cancel your Auto-Savings (SIP) at any time through the app. Future scheduled purchases will stop immediately. Already-executed purchases cannot be reversed.
GoldPlus Card refunds
Refunds for transactions made with the GoldPlus VISA card follow the merchant's refund policy. Once the merchant processes a refund, the amount is credited back to your gold balance.
Physical gold delivery
When you redeem for physical gold (coins/bars), cancellation is possible only before dispatch. Once dispatched, no refunds are accepted. Delivery timelines are provided at redemption.
Account closure
When you close your account, you must sell all gold holdings or request physical delivery. The sale proceeds are transferred to your registered bank account within 7-10 business days.
Dispute resolution
If you disagree with any decision, write to grievances@goldplus.app within 30 days. We escalate unresolved disputes to the RBI Ombudsman as per regulatory guidelines.