This Privacy Policy explains how GoldPlus Technologies Pvt. Ltd. ("GoldPlus") collects, uses, discloses, and safeguards your information when you use our website and apps.
Information we collect
- Account information: Name, email, phone number, date of birth.
- KYC information: PAN, Aadhaar (masked), address proof — as required by Indian regulations.
- Transaction data: Gold purchases, sales, withdrawals, card spends.
- Device & usage data: Device model, OS, IP address, app interactions for security and analytics.
How we use your information
- To provide and operate the Services, including KYC and transaction processing.
- To prevent fraud, money laundering, and unauthorized access.
- To send transactional and service-related communications.
- To improve the product, with anonymized analytics.
- To comply with legal and regulatory obligations.
How we share your information
We share information only with: (a) regulated partner banks and custodians required to deliver the service, (b) KYC and payment processors, (c) law enforcement when legally required. We do not sell your personal information to anyone, ever.
Data security
We use bank-grade encryption in transit (TLS 1.3) and at rest (AES-256). Access to production data is restricted, audited, and logged. Sensitive identifiers are tokenized.
Data retention
We retain account and transaction data for as long as your account is active and thereafter as required by the Prevention of Money Laundering Act, 2002 and other applicable laws (typically 8 years after account closure).
Your rights
You can access, correct, or request deletion of your personal information by writing to privacy@goldplus.ai. Some data cannot be deleted while regulatory retention requirements apply.
Cookies
Our website uses essential cookies for session management and optional analytics cookies to understand product usage. You can disable optional cookies in your browser settings.
Contact
Data Protection Officer: privacy@goldplus.ai